Get a full overhaul of your customer onboarding workflow. Companies that go through this Onboarding Bootcamp see huge increases in their customer conversion, feature adoption, and retention!
This is a comprehensive onboarding optimization package that accomplishes the following things for products/companies:
Audit of current onboarding flow
Discover all touchpoints across every department and channels used to engage customers at initial interaction
Customer Research: what do they see, what do they want, what do they want that they don’t know they want yet
Definition of Onboarding KPIs including TTV (Time to Value, How long it takes for the customer to reach “The Moment” in which they see that your product solves the “job” they are trying to complete or problem they are trying to solve)
Benchmark current onboarding performance metrics (with defined KPIs)
Understanding and Build plan to Reduce “TTV” (Time to Value)
Model new framework and onboarding workflow
Implement new onboarding workflow
Report on results
Sound good? Get started now!